How can we help?

Orders are generally processed within 1–3 business days before dispatch.

During peak trade periods, or when an item needs to be sourced from our store network, dispatch may take longer. If there is a sourcing delay, our Customer Care team will contact you by email.

Sourcing refers to locating and preparing items from our warehouse or store network.

Shipping begins once your order leaves our main distribution warehouse and is handed to the delivery provider.

Sourcing and shipping times are separate.

During high-volume trading periods, dispatch and delivery may take longer than usual.

Peter Jackson uses third-party couriers, and delivery times are subject to their service capacity. Delivery estimates are provided as a guide only.

Delivery times vary depending on your location and selected shipping method.

Standard Domestic Shipping

• Melbourne Metro: 1–3 business days after dispatch
• Other capital cities: 3–5 business days after dispatch
• Regional areas: 5–7 business days after dispatch

Express Shipping

• Major cities: 1–2 business days
• Regional areas: 3–4 business days

Delivery times are estimates only and may vary during peak periods or if your order requires sourcing from our store network.

Some orders may be dispatched in separate parcels depending on stock availability.

If part of your order arrives first, please allow extra time for the remaining items to arrive. You can also contact Customer Care to check the status of your order.

After placing your order, you will receive an order confirmation email.

If you have not received a confirmation email within 24 hours, check your spam folder or contact Peter Jackson Customer Care.

Once your order has been dispatched, you will receive a dispatch confirmation email with your Australia Post tracking number. You can also check your order status by signing in to your account on our Customer Hub (account icon on the lower right corner of your screen).

Tracking is provided for Australian orders only.

Once an order has been handed to Australia Post, delivery is managed by Australia Post.

Customers can manage Safe Place delivery preferences directly through Australia Post to help reduce the risk of porch theft.

Peter Jackson processes parcels with care, but is not liable for loss or damage after an order has been handed to Australia Post.

Once an order has been placed online, it cannot be cancelled. However, we may be able to amend your order if you contact us before it has been dispatched.

• Standard Domestic Shipping: $10
• Free Standard Shipping: Orders over $99
• Express Domestic Shipping: $15
• International Shipping: Free

Peter Jackson ships within Australia and to selected international destinations.

Current international destinations include: Canada, China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Lithuania, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Singapore, Spain, Sweden, Thailand, United Kingdom, United States and Vietnam.

International orders are shipped DDP — Delivered Duty Paid.

This means there are no hidden duties or customs charges when your order arrives.

Yes. Peter Jackson offers free standard domestic shipping on orders over $99.

International shipping is also free.

Online returns and exchanges must be sent back to our Head Office within 30 days from the date of purchase.

Items must be returned in original condition, with all tags attached. A valid proof of purchase is required for all returns, exchanges and credit notes. This may include a store receipt, online order number or bank statement.

To request a return or exchange for an online order, please complete and include the Returns & Exchanges form when sending your item back.

Return postage costs are not covered.

You can download the returns form here.

If your product has a defect or technical fault, it must be returned to our Head Office within 30 days.

For a change of mind on an in-store purchase, Peter Jackson can offer a credit note or exchange for an equivalent item.

Refunds are processed by Head Office only. Peter Jackson stores are not authorised to process refunds.

Yes. Online orders can be returned or exchanged by sending the item back to the Head Office within 30 days from the date of purchase.

Please include the completed Returns & Exchanges form with your return.

Sale items can be returned, provided they meet the return conditions.

Items purchased from Peter Jackson stores, including outlet stores, can also be returned in line with the returns policy.

Yes. Return postage costs are not covered by Peter Jackson.

Once your return has been received, your refund will be processed within 14 days.

Refunds are issued to the original payment method. Once your return has been processed, you will receive a confirmation email.

Refunds are processed by Head Office only.

Yes, but the outcome depends on where the item was purchased.

For online purchases, Peter Jackson offers a full refund for change of mind, provided the item meets the return conditions.

For in-store purchases, Peter Jackson can offer a credit note or exchange for an equivalent item.

This policy does not affect your rights under the Australian Consumer Law.

Garments that have been altered are not considered to be in their original condition.

Altered garments are not eligible for an exchange, refund or credit note.

If your item has a fault, you may be entitled to a remedy under Australian Consumer Law.

If the product has a major failure, you may choose between a replacement or a refund. If the product has a minor failure, Peter Jackson may offer a free repair instead.

Faulty goods can be returned within a reasonable time. For Peter Jackson garments, the current policy allows up to 6 months for assessment.

Peter Jackson accepts major credit cards online. PayPal and Afterpay are also available for online purchases, as well as Shop Pay, Google Pay and Apple Pay.

Visa and Mastercard may include a small transaction percentage.

Credit notes issued in-store are initially redeemable in-store only. However, they can be activated for online use upon request.

To activate a credit note for online use, contact Peter Jackson Customer Care.

Yes. Afterpay is available for both in-store and online purchases.

For security purposes, Peter Jackson may request additional information before completing an order.

This may include proof of identity, proof of billing address or other documentation requested by our Online Team.

Peter Jackson gift cards may be physical or digital.

Gift cards are issued in Australian dollars and can be redeemed in Australian Peter Jackson stores and on the Australian website.

Newly purchased digital gift cards (bought from the 12th of November 2025) can also be used in-store by presenting the gift card serial number or the original email notification.

Physical gift cards are primarily intended for in-store use. If you'd like to redeem a physical gift card online, contact Peter Jackson Customer Care.

• Gift cards are not redeemable for cash.
• Gift cards expire three years from the date of issue or, for e-gift cards, from the date of purchase.
• Gift cards are partially redeemable, but any unused balance remaining after expiry will be forfeited.
• Peter Jackson is not responsible for lost or stolen gift cards.

If you lost your digital gift card, please contact our Customer Support team. We'll ask for the email address used for the purchase and send it there again.

Peter Jackson makes every effort to display garments as accurately as possible.

However, colours may vary slightly depending on your screen, device settings and colour reproduction.

While Peter Jackson makes every effort to ensure product information is as accurate as possible, there might be minor discrepancies from time to time. If you think you've found a discrepancy or mistake in one of our product details, please contact our customer service.

Peter Jackson makes every effort to ensure pricing is accurate. However, errors might occur.

If we identify an error in the price of an item you have ordered, we will contact you to confirm whether you would like to proceed at the correct price or cancel the order.

If the order is cancelled and payment has already been taken, a full refund will be issued.

No. Peter Jackson runs different promotions and sales throughout the year, including offers that may be exclusive to online or in-store shopping.

If an item is reduced after you have purchased it, Peter Jackson does not offer a refund for the price difference.

Promotional codes are redeemable online only and are to be entered in the "discount code" field at checkout.

Press Enter or click the arrow icon to apply the code.

Peter Jackson provides a size guide and a size calculator to help you find the right fit.

You can access it by clicking "What is my size" on any of our product pages and following the steps.

You can also find additional information on how to measure yourself and sizing on the "Size Guide" link at the bottom of our site.

While we generally run the same promotions in-store and online, we reserve the right to run Online or In-store exclusive promotions. You can stay up to date with our promotions by signing up for our newsletter.

No. Only one promo code can be used per transaction.

From time to time, an item purchased online may not be available in the online warehouse when the order is being prepared.

If this happens, Peter Jackson will do its best to source the item from one of its stores and contact you by email within one working day.

You can create an account by clicking on the "Join the club" button in our navigation bar. Simply fill out your details, and that's it!

You can also do this by clicking the Customer Hub icon in the lower-left corner of your screen. Enter your email address. You will receive a unique code. Enter this code and select your marketing subscription options. All done!

After signing in on our Customer Hub, click the "Profile" tab and then "edit" to update or add a new address. You can also update your marketing preferences in the same tab by clicking "Edit account".

You can unsubscribe using the link at the bottom of any Peter Jackson email.

You can also contact Customer Care and request to be unsubscribed.

No. Once you've created an account, we'll send you a unique code to your email every time you log in.

Peter Jackson collects personal information to provide products, services, customer support, marketing communications, website improvements and relevant offers.

Personal information may include your name, address, phone number, email address and website usage information.

Peter Jackson does not collect or retain credit card numbers, as payment information is handled by financial institutions.

You can unsubscribe from marketing communications at any time.

For privacy-related enquiries, customers can contact Peter Jackson via the Help Centre.

You can also contact:

Privacy Officer
Peter Jackson Pty Ltd
50 Hoddle St
Collingwood, VIC 3066

We have over 80 locations throughout Australia. You can find your nearest store by using our store locator within our navigation bar or at the bottom of our site.

You can contact Peter Jackson Customer Care by email or phone.

Email: info@peterjacksons.com
Phone: (03) 9415 6281

Peter Jackson welcomes feedback, comments and complaints.

Please contact Customer Care via the Help Centre or email.

Yes. Stock availability may vary between online and in-store.

If your size is not available online, contact Customer Care, and the team will do their best to locate it through the warehouse or store network.

Yes. Some products may not be available online due to availability or seasonality.

If you have seen something in-store that you cannot find online, contact Customer Care and the team will help you locate it if it is still available.

No. Peter Jackson does not offer suit hire.

Of course! Our AI agent "The Tailor" can assist with any product-related information you might have. If you'd like further details, you can contact us via email, and we'll get back to you.

Click the "Size out of stock - Notify me" button on any product page when the size is no longer available. While we can't guarantee the specific size will be restocked, we'll keep you updated if/when it does.

Alternatively, you can contact us at info@peterjacksons.com. Our team can check stock availability at our warehouse or your nearest store and provide information on restocking.

Yes, we do. We offer styling and fashion advice at any of our Peter Jackson stores. Additionally, our customer service team and AI agent "The Tailor" are also available online for immediate recommendations and advice on any product you're interested in.

For media or PR enquiries, you can contact Peter Jackson via email at info@peterjacksons.com or by calling (03) 9415 6281.

Yes. We're open to hearing from suitable affiliates, partners and collaborators who align with the Peter Jackson brand.

For all affiliate, partnership or collaboration enquiries, please contact us at info@peterjacksons.com with a short introduction, your website or social media channels, and a brief overview of the opportunity.

Our team will review your enquiry and get back to you if there is a suitable fit.