How can we help?

Orders are generally processed within 1–3 business days before dispatch.

During peak trade periods, or when an item needs to be sourced from our store network, dispatch may take longer. If there is a sourcing delay, our Customer Care team will contact you by email.

Sourcing refers to locating and preparing items from our warehouse or store network.

Shipping begins once your order leaves our main distribution warehouse and is handed to the delivery provider.

Sourcing and shipping times are separate.

During high-volume trading periods, dispatch and delivery may take longer than usual.

Peter Jackson uses third-party couriers, and delivery times are subject to their service capacity. Delivery estimates are provided as a guide only.

Delivery times vary depending on your location and selected shipping method.

Standard Domestic Shipping

• Melbourne Metro: 1–3 business days after dispatch
• Other capital cities: 3–5 business days after dispatch
• Regional areas: 5–7 business days after dispatch

Express Shipping

• Major cities: 1–2 business days
• Regional areas: 3–4 business days

Delivery times are estimates only and may vary during peak periods or if your order requires sourcing from our store network.

Some orders may be dispatched in separate parcels depending on stock availability.

If part of your order arrives first, please allow extra time for the remaining items to arrive. You can also contact Customer Care to check the status of your order.

After placing your order, you will receive an order confirmation email.

If you have not received a confirmation email within 24 hours, check your spam folder or contact Peter Jackson Customer Care.

Once your order has been dispatched, you will receive a dispatch confirmation email with your Australia Post tracking number. You can also check your order status by signing in to your account on our Customer Hub (account icon on the lower right corner of your screen).

Tracking is provided for Australian orders only.

Once an order has been handed to Australia Post, delivery is managed by Australia Post.

Customers can manage Safe Place delivery preferences directly through Australia Post to help reduce the risk of porch theft.

Peter Jackson processes parcels with care. If you still cannot find your parcel, or it arrives damaged, please contact Customer Care with your order number so we can help.

An order for delivery can be cancelled until it has been dispatched: contact Customer Care with your order number as soon as possible. Changes to an order cannot be guaranteed, but we may be able to help before it is dispatched.

Once an order has been dispatched, it can no longer be cancelled, and our Returns & Refunds Policy applies.

• Standard Domestic Shipping: $10
• Free Standard Shipping: Orders of $99 and over
• Express Domestic Shipping: $15
• International Shipping: Free

Peter Jackson ships within Australia and to selected international destinations.

Current international destinations include: China, France, Germany, Hong Kong, India, Indonesia, Ireland, Japan, Lithuania, Malaysia, Netherlands, New Zealand, Pakistan, Philippines, Singapore, Spain, Sweden, Thailand, United Kingdom, United States and Vietnam.

International orders are shipped DDP — Delivered Duty Paid.

This means there are no hidden duties or customs charges when your order arrives.

Yes. Peter Jackson offers free standard domestic shipping on orders of $99 and over.

International shipping is also free.

Within 30 days from the date of purchase, online orders can be taken to any Peter Jackson store for an exchange or a credit note, or sent back to our Head Office for a return or exchange. Refunds are processed by Head Office only. Click & Collect orders can also be exchanged at the store when you collect them, subject to availability.

Items must be returned in original condition, with all tags attached. A valid proof of purchase is required for all returns, exchanges and credit notes. This may include a store receipt, online order number or bank statement.

To return or exchange an online order by post, please complete and include the Returns & Exchanges form when sending your item back.

Return postage costs are not covered for change-of-mind returns or exchanges, such as the wrong size. If an item you bought online is faulty or not what you ordered, contact Customer Care and we'll provide a return postage label.

This policy does not affect your rights under the Australian Consumer Law.

You can download the returns form here.

If your product has a defect or technical fault, take it back to the store of purchase first, within a reasonable time: for Peter Jackson garments, we allow up to 6 months for assessment. The store will inspect it and, where needed, check with Head Office before deciding the outcome. This does not limit your rights under the Australian Consumer Law.

For a change of mind on an in-store purchase, return the item to the store of purchase within 30 days, in original condition with all tags attached and with your proof of purchase. Peter Jackson can offer a credit note or exchange for an equivalent item. If you can't get back to the store of purchase, email Customer Care at info@peterjacksons.com.

Refunds are processed by Head Office only. Peter Jackson stores are not authorised to process refunds.

Yes. Within 30 days from the date of purchase, you can take your online order to any Peter Jackson store for an exchange or a credit note, or send it back to our Head Office for a return or exchange.

If you send it back, please include the completed Returns & Exchanges form with your return. Refunds are processed by Head Office only.

A credit note from a store can be used in our stores, or activated for online use by contacting Customer Care.

Click & Collect orders can also be exchanged at the store when you collect them, subject to availability.

Sale items can be returned, provided they meet the return conditions.

Items purchased from Peter Jackson stores, including outlet stores, can also be returned in line with the returns policy.

Yes. Return postage costs for change-of-mind returns or exchanges, such as the wrong size, are not covered by Peter Jackson.

If an item you bought online is faulty or not what you ordered, this does not affect your rights under the Australian Consumer Law. Please contact Customer Care before sending it back, and we'll provide a return postage label.

We'll assess your return and process your refund within 14 days of our Head Office receiving it.

Refunds are issued to the original payment method. Once your return has been processed, you will receive a confirmation email.

Refunds are processed by Head Office only.

Yes, but the outcome depends on where the item was purchased.

For online purchases, Peter Jackson offers a full refund for change of mind when the item is sent back to our Head Office within 30 days from the date of purchase and meets the return conditions. You can also take an online order to any Peter Jackson store within 30 days of purchase for an exchange or a credit note. Refunds are processed by Head Office only.

For in-store purchases, Peter Jackson can offer a credit note or exchange for an equivalent item, provided the item is returned to the store of purchase within 30 days and meets the return conditions. If you can't get back to the store of purchase, email Customer Care at info@peterjacksons.com.

Gift cards are not refundable for a change of mind.

This policy does not affect your rights under the Australian Consumer Law.

Garments that have been altered are not considered to be in their original condition.

Altered garments are not eligible for an exchange, refund or credit note. This does not affect your rights under the Australian Consumer Law.

If your item has a fault, you may be entitled to a remedy under Australian Consumer Law.

If the product has a major failure, you may choose between a replacement or a refund. If the product has a minor failure, Peter Jackson may offer a free repair instead.

Faulty goods can be returned within a reasonable time. For Peter Jackson garments, the current policy allows up to 6 months for assessment. This does not limit your rights under the Australian Consumer Law.

If you bought it online, please contact Customer Care before returning a faulty item, and we'll provide a return postage label. If you bought it in a Peter Jackson store, take it back to the store of purchase first.

Peter Jackson accepts major credit cards online. PayPal and Afterpay are also available for online purchases, as well as Shop Pay, Google Pay and Apple Pay.

Visa and Mastercard may include a small transaction percentage.

Credit notes issued in-store are initially redeemable in-store only. However, they can be activated for online use upon request.

To activate a credit note for online use, contact Peter Jackson Customer Care.

Yes. Afterpay is available for both in-store and online purchases.

For security purposes, Peter Jackson may request additional information before completing an order.

This may include proof of identity, proof of billing address or other documentation requested by our Online Team.

Peter Jackson gift cards may be physical or digital. Gift cards bought on our website are digital only and are sent by email. They aren't posted.

Gift cards are issued in Australian dollars and can be redeemed in Australian Peter Jackson stores and on the Australian website.

Newly purchased digital gift cards (bought from the 12th of November 2025) can also be used in-store by presenting the gift card serial number or the original email notification. Digital gift cards bought before then need to be activated for in-store use first: contact Peter Jackson Customer Care.

Physical gift cards are primarily intended for in-store use. If you'd like to redeem a physical gift card online, contact Peter Jackson Customer Care.

• Gift cards are not redeemable for cash.
• Gift cards are not refundable for a change of mind. This does not affect your rights under the Australian Consumer Law.
• Gift cards expire three years from the date of issue or, for e-gift cards, from the date of purchase.
• Gift cards are partially redeemable, but any unused balance remaining after expiry will be forfeited.
• Peter Jackson is not responsible for lost or stolen gift cards.
• If there is a problem with your gift card, please contact Peter Jackson Customer Care.

If you lost your digital gift card, please contact our Customer Support team. We'll ask for the email address used for the purchase and send it there again.

Peter Jackson makes every effort to display garments as accurately as possible.

However, colours may vary slightly depending on your screen, device settings and colour reproduction.

While Peter Jackson makes every effort to ensure product information is as accurate as possible, there might be minor discrepancies from time to time. If you think you've found a discrepancy or mistake in one of our product details, please contact our customer service.

Peter Jackson makes every effort to ensure pricing is accurate. However, errors might occur.

If we identify an error in the price of an item you have ordered, we will contact you to confirm whether you would like to proceed at the correct price or cancel the order.

If the order is cancelled and payment has already been taken, a full refund will be issued.

No. Peter Jackson runs different promotions and sales throughout the year, including offers that may be exclusive to online or in-store shopping.

If an item is reduced after you have purchased it, Peter Jackson does not offer a refund for the price difference.

Promotional codes are redeemable online only and are to be entered in the "discount code" field at checkout.

Press Enter or click the arrow icon to apply the code.

Peter Jackson provides a size guide and a size calculator to help you find the right fit.

You can access it by clicking "What is my size" on any of our product pages and following the steps.

You can also find additional information on how to measure yourself and sizing on the "Size Guide" link at the bottom of our site.

While we generally run the same promotions in-store and online, we reserve the right to run Online or In-store exclusive promotions. You can stay up to date with our promotions by signing up for our newsletter.

No. Only one promo code can be used per transaction.

From time to time, an item purchased online may not be available in the online warehouse when the order is being prepared.

If this happens, Peter Jackson will do its best to source the item from one of its stores and contact you by email within one working day.

If the item cannot be sourced, a full refund will be issued for that item.

You can create an account by clicking on the "Join the club" button in our navigation bar. Simply fill out your details, and that's it!

You can also do this by clicking the Customer Hub icon in the lower-left corner of your screen. Enter your email address. You will receive a unique code. Enter this code and select your marketing subscription options. All done!

After signing in on our Customer Hub, click the "Profile" tab and then "edit" to update or add a new address. You can also update your marketing preferences in the same tab by clicking "Edit account".

You can unsubscribe using the link at the bottom of any Peter Jackson email.

You can also contact Customer Care and request to be unsubscribed.

No. Once you've created an account, we'll send you a unique code to your email every time you log in.

Peter Jackson collects personal information to provide products, services, customer support, marketing communications, website improvements and relevant offers.

Personal information may include your name, address, phone number, email address and website usage information.

Peter Jackson does not collect or retain credit card numbers, as payment information is handled by financial institutions.

You can unsubscribe from marketing communications at any time.

For privacy-related enquiries, customers can contact Peter Jackson via the Help Centre.

You can also contact:

Privacy Officer
Peter Jackson Pty Ltd
50-54 Hoddle St
Abbotsford VIC 3067

We have over 80 locations throughout Australia. You can find your nearest store by using our store locator within our navigation bar or at the bottom of our site.

You can contact Peter Jackson Customer Care by email or phone.

Email: info@peterjacksons.com
Phone: (03) 9415 6281

Peter Jackson welcomes feedback, comments and complaints.

Please contact Customer Care via the Help Centre or email.

Yes. Stock availability may vary between online and in-store.

If your size is not available online, contact Customer Care, and the team will do their best to locate it through the warehouse or store network.

Yes. Some products may not be available online due to availability or seasonality.

If you have seen something in-store that you cannot find online, contact Customer Care and the team will help you locate it if it is still available.

No. Peter Jackson does not offer suit hire.

Of course! Our AI agent "The Tailor" can assist with any product-related information you might have. If you'd like further details, you can contact us via email, and we'll get back to you.

Click the "Size out of stock - Notify me" button on any product page when the size is no longer available. While we can't guarantee the specific size will be restocked, we'll keep you updated if/when it does.

Alternatively, you can contact us at info@peterjacksons.com. Our team can check stock availability at our warehouse or your nearest store and provide information on restocking.

Yes, we do. We offer styling and fashion advice at any of our Peter Jackson stores. Additionally, our customer service team and AI agent "The Tailor" are also available online for immediate recommendations and advice on any product you're interested in.

For media or PR enquiries, you can contact Peter Jackson via email at info@peterjacksons.com or by calling (03) 9415 6281.

Yes. We're open to hearing from suitable affiliates, partners and collaborators who align with the Peter Jackson brand.

For all affiliate, partnership or collaboration enquiries, please contact us at info@peterjacksons.com with a short introduction, your website or social media channels, and a brief overview of the opportunity.

Our team will review your enquiry and get back to you if there is a suitable fit.

Click & Collect lets you purchase online and collect your order from a participating Peter Jackson store, rather than having it delivered.

Yes. Click & Collect is a complimentary service, with no collection fee.

Click & Collect is available at participating stores for eligible items. Visit our Store Locator to check which stores offer the service. Available collection options will be shown at checkout.

We aim to have your order ready within 48 hours of purchase. This is an estimate, not a guaranteed collection time. We'll send you a message when your order is ready. Please wait for this message before visiting.

If you have not received your collection message after 48 hours, contact Customer Care with your order number so we can check the status of your order. Please wait until your order is confirmed as ready before travelling to the store.

Collect from the store selected when you placed your order, during its opening hours. Check our Store Locator before visiting, particularly on weekends and public holidays.

Please have your collection message and order number ready to show our store team.

Please contact Customer Care before sending someone else to collect your order, so we can confirm the collection requirements.

You have up to 30 days from the date of your collection message to collect your order. If you can't collect it within 30 days, please contact Customer Care with your order number.

If your order hasn't been collected after 30 days, we won't cancel it straight away: we'll try to contact you first to decide what happens to it. If we can't reach you, we may cancel your order. Orders still uncollected 60 days after the collection message will be cancelled without notice.

Please contact Customer Care as soon as possible with your order number. We'll check the status of your order and explain the available options. Changes and cancellations cannot be guaranteed.

If an item is no longer available at your collection store, the store will first try to find it at another Peter Jackson store, then contact you with the outcome and when your order will be ready to collect. If it can't be supplied, we'll discuss the available options with you. These include a refund to your original payment method or, if you prefer, credit on your online account for future online purchases. We won't substitute an item without your agreement.

You can exchange items at the store when you collect your order, subject to availability.

After that, Click & Collect purchases follow our online Returns & Refunds Policy: within 30 days from the date of purchase, items can be taken to any Peter Jackson store for an exchange or a credit note, or sent back to our Head Office for a return or exchange. Refunds are processed by Head Office only. This does not affect your rights under Australian Consumer Law. Please refer to Returns & Refunds in Support or contact Customer Care for instructions before sending an item back.

Please speak with our store team when collecting your order, or contact Customer Care with your order number and details of the issue so we can assist.

If you find a fault after collection, please contact the store you collected from or Customer Care.

Contact Customer Care at info@peterjacksons.com or via our Contact Us page. Please include your order number with your enquiry.

Click & Collect is free for eligible online orders at participating stores. Payment is completed online. The collection locations and options available for your order are shown at checkout.

Please provide an accurate mobile number and check your selected collection store before placing your order. An order confirmation is separate from a ready-for-collection message. Contact Customer Care promptly if any details are incorrect.

We aim to have your order ready within 48 hours of purchase. This is an estimate, not a guaranteed collection time. Please wait for your collection message, then collect from your selected store during opening hours with your message and order number.

Orders can be collected for up to 30 days from the collection message. After this period, we will try to contact you before deciding what happens to the order. If we are unable to contact you, the order may be cancelled. Orders that remain uncollected 60 days after the collection message will be cancelled without notice.

If an item is no longer available at your collection store, the store will first try to find it at another Peter Jackson store, then contact you with the outcome and when your order will be ready to collect. If it can't be supplied, we'll discuss a refund or, if you prefer, credit on your online account for future online purchases. Requests to change or cancel an order should be made to Customer Care as soon as possible and depend on the order's status.

Items can be exchanged at the store when you collect your order, subject to availability. Otherwise, our online Returns & Refunds Policy applies to Click & Collect purchases. Nothing in these service terms excludes, restricts or modifies your rights under Australian Consumer Law.