Peter Jackson Wintergarden

No. Come in to Peter Jackson Wintergarden any time during opening hours to shop, try on and get styling advice.

For Made to Measure, book an appointment online to secure time with a specialist. If this store offers it, you will see Made to Measure under Services on this page.

Go to our booking page and choose Change or cancel a booking. If you booked online, your confirmation email also has a link to change or cancel.

Online changes close 12 hours before your appointment. After that, or if you booked another way or need a hand, call the store your appointment is with: its phone number is in your confirmation email.

As a guide, alterations to a ready-to-wear suit typically take about one week. Stores that offer alterations show Alterations under Services on this page. Our team at Peter Jackson Wintergarden can confirm the timing for your garment: call (07) 3236 2334 or email wintergarden@peterjacksons.com.

If you are buying a ready-to-wear suit for a wedding, we recommend visiting us at least six weeks before the day, so there is time for fittings and any alterations.

Our team at Peter Jackson Wintergarden can tell you whether there is a charge for the alterations you need: call (07) 3236 2334 or email wintergarden@peterjacksons.com.

Please note that under our returns policy, a garment that has been altered is not eligible for an exchange, refund or credit note. This does not affect your rights under the Australian Consumer Law. See Returns & Refunds.

If you bought your item in a Peter Jackson store, you have 30 days to return it to the store of purchase, in original condition with all tags attached and with your proof of purchase. For a change of mind we can offer a credit note or an exchange for an equivalent item; our stores are not authorised to process refunds, and altered garments are not eligible.

Online orders are different: they must be sent back to our Head Office within 30 days of purchase, as set out in our returns policy. Click & Collect orders can also be exchanged at the store when you collect them, subject to availability. If your item is faulty or Made to Measure, or you are not sure which applies, call (07) 3236 2334 or email wintergarden@peterjacksons.com; this policy does not affect your rights under the Australian Consumer Law.

For a return on a Made to Measure order, please speak with our team: call (07) 3236 2334 or email wintergarden@peterjacksons.com. Each garment is cut and constructed to your specifications, and at your final fitting in store we check the fine points and make any finishing tweaks.

If a garment has a fault, you may be entitled to a remedy under Australian Consumer Law. Our Returns & Refunds page explains what happens with faulty items.

Yes. Physical Peter Jackson gift cards are intended for in-store use, and digital gift cards bought from 12 November 2025 can be used in store too: simply show the gift card serial number or the original email.

If your digital gift card was bought before then, it needs to be activated for in-store use first, so please email info@peterjacksons.com. Gift cards cannot be redeemed for cash; see Payment Methods & Gift Cards for more.

Our gift cards come as physical cards and digital cards. To check whether gift cards are available to buy at Peter Jackson Wintergarden, call (07) 3236 2334 or email wintergarden@peterjacksons.com.

You can buy a Digital Gift Card on our website: it is sent by email and can be used both online and in store.

On a product page on our website, select Find in Store and choose your size (and fit, for suits), then enter your suburb or postcode or select Use my location. Each store nearby is marked In stock or Out of stock for that choice, with the stores that have it listed first.

To double-check an item before you visit Peter Jackson Wintergarden, call (07) 3236 2334 or email wintergarden@peterjacksons.com.