Bottinelli Double-Ended Mulberry Charcoal Stripe Tie

Returns & Exchanges

Online orders can be taken to any Peter Jackson store for an exchange or a credit note within 30 days of purchase. To return or exchange by post, send your order back to our Head Office within 30 days of purchase with the completed Returns & Exchanges form included in your parcel. Refunds are processed by Head Office only. Click & Collect orders can also be exchanged at the store when you collect them, subject to availability.

We’ll assess your return and process your refund to the original payment method within 14 days of our Head Office receiving it, and you’ll receive a confirmation email. Please note that return postage costs are not covered for change-of-mind returns or exchanges, such as the wrong size. If your item is faulty or not what you ordered, contact Customer Care and we’ll provide a return postage label.

Shipping

Orders are generally processed within 1–3 business days before dispatch.

Standard Domestic Shipping - $10 (Free on orders of $99 and over)

• Melbourne Metro: 1-3 business days
• Other capitals: 3-5 business days
• Regional: 5-7 business days

Express Shipping - $15

• Major cities: 1-2 business days
• Regional: 3-4 business days

Tracking is provided for Australian orders only. Shipping is free for all international orders.

Find more information on deliveries and returns in our Support pages.